Overview of Refund Policy
At Autven IPTV Reseller Panel, we strive to provide the highest quality service to our resellers. This Refund Policy outlines the terms and conditions under which refunds may be issued for our reseller panel services.
Please read this policy carefully before purchasing credits or subscribing to our reseller services. By making a purchase, you acknowledge that you have read and agree to this Refund Policy.
Refund Eligibility Period
Refundable Situations
If the reseller panel experiences persistent technical problems that prevent you from accessing or using the service, and our support team cannot resolve the issue within 72 hours.
If you were accidentally charged multiple times for the same purchase due to a payment processing error.
If the reseller panel features significantly differ from what was advertised, and you report this within 48 hours of purchase.
If you purchased credits but have not allocated or used them, and request a refund within 7 days of purchase.
Non-Refundable Situations
Once credits have been allocated to customers or used to activate subscriptions, they are non-refundable.
If you simply change your mind about using the reseller panel after the eligibility period has expired.
If your account has been suspended or terminated due to violations of our Terms of Use.
We do not offer partial refunds for unused portions of subscription periods or partially used credit packages.
Issues arising from your customers’ use of IPTV services or problems with end-user devices and internet connections.
How to Request a Refund
Include your account details, transaction ID, purchase date, and a detailed explanation of why you are requesting a refund.
Our team will review your request within 3-5 business days and respond with a decision.
If approved, refunds will be processed to your original payment method within 7-10 business days.
Note: Processing times may vary depending on your financial institution.
We encourage you to contact us directly before initiating a chargeback with your payment provider. Chargebacks can result in:
Most issues can be resolved quickly through our support team, and we are committed to finding fair solutions.
If you have any questions about our Refund Policy, please contact us: